Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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503-293-5386 | 7310 S Macadam Ave Portland, OR 97219

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 503-293-5386 or make an appointment online!


General Recall Info

Takata Recall Info


What Our Customers Are Saying

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You Guys Kick arse!! Thank for the work you do!! The power from 3K to 5K has improved and it has a quicker response. Great upgrade for the money!! Thaank you!!

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Marque Motors was recommended to me by several of my 'German Sport car owning' friends. Kurt was very generous with his time to help me understand the differences of the cars that I am researching to purchase (Porsche vs. Audi). He gave me some excellent pointers that I would not have thought about before pursuing a purchase. I will definitely bring the car to Marque for a full pre-purchase inspection when I identify it, and any service and repairs as well. I believe they are an excellent resource!

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I've taken a number of Porsches to Kurt over the past 15 years or so. They do careful work, give great advice, and have been very reasonably priced.

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I was recommended Marque Motors for a pre-purchase inspection on a Porsche Boxster in Portland. I don't live in the area and hadn't actually seen the car myself, so the inspection was really important to me. Kurt was great and gave me all the information I needed to make an informed purchase, taking time to explain the report details over the phone and answering any questions I had. The inspection also cost me less than I was originally quoted which was nice! If I was anywhere near the area, I'd definitely be going back to Marque Motors for any work my car might need in the future.

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We have been doing business with Marque Motors for a long time, this is a quality shop. All my customers that drive Porsches, BMWs, and Audis take their cars here and have nothing but GREAT things to say about their work. Kurt has a very good reputation and his staff knows what they are doing. Marque Motors is a full-service repair facility specializing in Porsche, Audi, BMW, MINI and Volkswagen. NOTE: SERVICE & REPAIR FACILITY SPECIALIST ! Service and Repair Shops that have been around a while are getting harder to find, this is one of the good ones. We are in the industry and my customers say this is a great shop, and I agree.

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Kurt and crew always have done what they say, when and for the amount agreed to. They serviced our 1999 Audi A4 for the last 13 years, and I would use them again, and recommend them highly.

  • ASE (Automotive Service Excellence)
  • World Pac
  • ALL-DATA
  • BG Products
  • Interstate Batteries
  • Total Oil
  • ORPCA (Oregon Porsche Club of America)
  • DEQ Too
  • Car Care Aware
  • Call Us For Service: 503-293-5386