Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed
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WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 503-293-5386 or make an appointment online!

Maintenance Service Table

General Recall Info

Takata Recall Info


What Our Customers Are Saying

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You Guys Kick arse!! Thank for the work you do!! The power from 3K to 5K has improved and it has a quicker response. Great upgrade for the money!! Thaank you!!

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Marque Motors was recommended to me by several of my 'German Sport car owning' friends. Kurt was very generous with his time to help me understand the differences of the cars that I am researching to purchase (Porsche vs. Audi). He gave me some excellent pointers that I would not have thought about before pursuing a purchase. I will definitely bring the car to Marque for a full pre-purchase inspection when I identify it, and any service and repairs as well. I believe they are an excellent resource!

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I've taken a number of Porsches to Kurt over the past 15 years or so. They do careful work, give great advice, and have been very reasonably priced.

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I was recommended Marque Motors for a pre-purchase inspection on a Porsche Boxster in Portland. I don't live in the area and hadn't actually seen the car myself, so the inspection was really important to me. Kurt was great and gave me all the information I needed to make an informed purchase, taking time to explain the report details over the phone and answering any questions I had. The inspection also cost me less than I was originally quoted which was nice! If I was anywhere near the area, I'd definitely be going back to Marque Motors for any work my car might need in the future.

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We have been doing business with Marque Motors for a long time, this is a quality shop. All my customers that drive Porsches, BMWs, and Audis take their cars here and have nothing but GREAT things to say about their work. Kurt has a very good reputation and his staff knows what they are doing. Marque Motors is a full-service repair facility specializing in Porsche, Audi, BMW, MINI and Volkswagen. NOTE: SERVICE & REPAIR FACILITY SPECIALIST ! Service and Repair Shops that have been around a while are getting harder to find, this is one of the good ones. We are in the industry and my customers say this is a great shop, and I agree.

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Kurt and crew always have done what they say, when and for the amount agreed to. They serviced our 1999 Audi A4 for the last 13 years, and I would use them again, and recommend them highly.

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Marque Motors was recommended to me about 10 years ago. Nothing but the highest praise was commented about his business. I have owned several Porsches and I would not trust anyone else with these vehicles. The quality of his work is excellent and prices are extremely fair.

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I've been using Marque Motors for Porsche service for the last 15 years. My '84 Carrera was serviced by them for routine maintenance when required. I recently had a "pre-buyers" inspection done for a 997.2. I had a few questions about my car so he brought me into the shop while the car was on the lift and James (the tech working on my car) gave me a good tour of the vehicle. I have always been treated very well at Marque Motors. I always have a clear understanding of what I want and what the car requires when I have maintenance work done here. I feel fortunate to have found a great local shop and a local small business I can support with confidence and pride. My kind of people! Thanks guys!

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I have been going to Marque Motors for 10 years and I wouldn't trust my cars to anyone else. The best mechanics and best customer service. Kurt and his team are the absolute best!

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Took a BMW in for a pre-purchase inspection (which they let me setup super quick). They were great, prompt with the turn around time and gave me all the information I needed. I will be going in shortly to get a couple of things sorted out with the new car!

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Brought in a Porsche Cayenne S for some basic maintenance, good friendly people working there, reasonable price, and good work. Thanks!

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They were able to accommodate my schedule and get me in in a timely manner. The staff were friendly. Service was timely and the price was great. You can tell they care about their customers and aren't out just to make money. I even got a follow-up call a few weeks later.

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Honest, reliable. It seems to be a rarity these days to find a shop that doesn't try to badger you into unnecessary repairs. This shop tells you what's going on and when, if, and how much it's gonna take to keep you on the road.

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I took my car here for the DEQ certification. They were extremely efficient, quick and very helpful - even providing step-by-step guide for the on-line renewal process. Makes me wish I had a Porsche or Audi to bring to them for upkeep!! Highly recommend!!

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Went to the shop for a DEQ certification. They were fast, friendly, and did the test for no charge. Said they do it for free as a service for their customers, even though I have a Subaru and they don't service Subarus. Almost makes we want to go buy an Audi or Porsche so I can be a customer here.

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Got our DEQ testing done in 5 minutes. Also explained step by step what to do next. All at no cost!

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Thanks for the quick service and hospitality!

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So I buy a 928 in San Francisco and drive all the way to Portland before it breaks down. I have it towed to Marque after getting a recommendation from a PCA member. Despite never meeting me...Marque took it in like it was family, fixed the multiple problems and sent me on my way. I made it to Redmond and it broke down again. (It is, after all, a 928.) Though it is unknown what caused one of the 'fixes' to not 'take' and it is not clear in any way that it was any fault of Marque (!)...they paid (in full!) for the subsequent repair at a Bend Porsche specialist without my asking. I will forever be indebted to Marque and hope to again do business with them. They have my highest esteem!

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Carl and his team are great. They've taken great care of my VW Golf and are generous with their time explaining options and their diagnoses when my car needed service.

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I went here for DEQ Too! services only because they were close. Boy was I happy with the service. I didn't need an appointment. It seemed a little busy when I walked in but I was greeted immediately and then they took care of everything for me. I barely had time to open my email on my phone! They walked me through what I have to do from here to get my stickers. All in all an incredible service and so much better than driving across town to sit in a long line.

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This is the best place to get your DEQ Too Vehicle Emissions Test - great service and very friendly!

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Stopped in for DEQToo service. Great people, fast service. Really impressed with their operation!

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I had a DEQ emissions test done at Marque Motors and the service was prompt and efficient. The price was great! I strongly recommend Marque.

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Great place to get an emissions test. Friendly people, a very good experience.

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Kind and thoughtful staff. Helped my wife take care of her DEQ emissions test at no charge. Would absolutely use their services in the future!

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I went there today for a DEQ test, they were nice, competent and fast (and they have a cute dog in the office!)

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DEQ Testing Here! Very happy with quick and friendly service from Marque Motors - definitely recommend. Friendly dog Niko to boot!

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Great service, can't recommend enough! Came in to have my car checked for DEQ, was in and out in 5 minutes. They didn't charge me, and I even got to pet their cute shop dog. Satisfied customer.

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DEQ Service was quick & easy! Friendly Staff!

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Marque Motors is fantastic, did a DEQ on my Prius, in and out in 5 minutes and No Charge!

  • Bosch Certified Service Center
  • ASE (Automotive Service Excellence)
  • World Pac
  • ALL-DATA
  • BG Products
  • Interstate Batteries
  • Total Oil
  • ORPCA (Oregon Porsche Club of America)
  • DEQ Too
  • Car Care Aware
  • Call Us For Service: 503-293-5386